Think Windows was opened in April 2010 by Rich Friedenberg. At the time, Rich had 15 years experience in the home-improvement business and had been COO of a large local retailer. He had been overseeing the workmanship of 45 installation crews and determined that running a small business would provide homeowners better workmanship and a more pleasant overall experience. Since that time, Think Windows has provided terrific products and workmanship to thousands of homeowners. His belief is that homeowners should not be convinced to purchase a product because of a high-pressure salesperson. Instead, the homeowner should be offered the option that best fits their needs, wants and budget. As opposed to a 2 - 3 hour sales presentation in which a salesperson tries to make the sale that day, Rich will meet with the homeowner for typically no more than one hour and discuss the appropriate product. He will either provide a proposal that day or email one within 24 - 48 hours.